Job Purpose/Overview
The EUT Service Senior Analyst role in the End User Technologies (EUT) team provides global operational support for Microsoft Office 365 (Exchange and Lync Cloud Basis) as well as Mobility Infrastructure – Mobile Device Management (Intune) and Lotus Notes Infrastructure Support.
EUT is part of the Global Infrastructure Service Team (GIST) division and is a globally distributed team. We provide customer with key end user IT services such as Messaging and Collaboration (O365 and Standard Desktop (SCCM). Throughout 2015, we will coordinate a major upgrade with Microsoft, from Exchange 2010 to Exchange 2013.

Technical area of responsibility
The responsibilities associated with the role may include some of the following technologies:
? Microsoft Office 365 support, including Exchange and Skype for Business, Lync OCS, 2010, 2013 or 2016
? Microsoft PowerShell Scripting.
? Enterprise Voice
? Voice Gateways
? Audio Codes
? Microsoft AD technology: directory services (desired)

Key Responsibilities
? Tier 3 Operational support and supervise operational excellence targets
? Metrics and Reporting
? Vendor management
? Change and Configuration Management
? Special roles (e.g. Change lead, CIP PMO lead, Security Liaison, PM lead)
? Seeks ways of improving and adapting day to day departmental activities and will actively seek authority to implement them.

Areas of contribution
Operation Excellence on Incident management, Change management, Critical Incident management, Problem management and Knowledge management
Continuous Improvement of the technology

Scope and Context
? Global Messaging/Skype For Business Support in Americas/Asia Pacific/Europe time zones

Knowledge/Experience
? At least 3 years’ experience working in an infrastructure support or development role, managing and maintaining technical infrastructure, enterprise-level architecture design and engineering of industry standard core infrastructure technologies. The role requires excellent technical, good support, good analytical, fair interpersonal and good organizational skills
? Scripting skills (e.g. PowerShell) is a must have skill
? Reasonable technical understanding of a broad range of other Microsoft technologies, e.g. TCP/IP, DNS/DHCP, SCOM, PKI etc. Besides are Voice and Audio related technology, e.g. Polycom, Avaya etc.
? Knowledge of the ITIL and ITSM concepts (how to measure and manage infrastructure services through effective set of metrics, processes and procedures, nice to have)
? Strong local and English language skills both verbal and written

Expected Salary: RMB 15000 before tax
Contract period: 1 year
Education: No, the certification on MCITP, MCSE etc. are appreciated
Location：ISC (Guangzhou)
Keyword to search: Exchange, Skype For Business, Lync, OCS, Script, Network, TCP//IP, Voice, Audio, English

北京源晨動力技術服務有限公司前身為聯想集團全資子公司“北京北聯晨光信息體統有限公司”的分支，2003年正式注冊成立，主要從事聯想IT產品售后服務、IT服務產品銷售、系統集成及高端存儲服務。
·公司總部位于北京，公司先后在華北區、華東區、中南區三個大區，成立了上海、深圳、南京、桂林、深圳、金山、淮安六家分公司九家聯想服務網絡，為了適應市場發展，公司自2006年全面調整及資源整合，成立公司總部管理平臺，以IT基礎服務為中心，同時大力提升與發展全方位的IT服務外包，高端技術解決方案等業務。致力于打造中國一流的IT服務企業。
·公司總部地址：北京市海淀區上地開拓路17號時代集團A座四層