Responsibilities:

?Responsible for service management and operational excellence of account service delivery team assuring a reliable, responsive and secure delivery;
?Fulfillment of service contracts, change requests, SLAs and service reporting;
?Escalation interface for customer in general issues and escalation path to internal delivery units and global account team;
?Provide local leadership and management of project & delivery teams during the technical design and implementation of service contracts;
?Drive internal and third party service excellence and reviews covering performance, service improvements, quality and processes;
?Translate customer requirements into DN language for further processing of proposal and implementation;
?Develop local proposals based on customer requirements within the agreed change process;
?Work with global and regional team and oversee the development of local complex tech design and delivery solutions;
?Coordinate with global, regional account/service teams in continuous project and service improvement to assure an overall sound architecture and stable delivery;
?Develop, implement and monitor processes in account service management together with central delivery operations as deemed necessary;
?Ensure services resilient and compliant with customer and DN compliance policies;
Technical and Skill required:
?Bachelor degree in IT, IS or equivalent;
?10+ years’ considerable experience of service delivery and operation management in IT Managed Services or Outsourcing Services;
?Good track record as people manager with team build-up and management skills;
?Solid understanding of enterprise level fundamental technology, IT and application elements;
?Experience in delivering IT related services across large scale and complex engagements in country and/or cross country, retail or similar Industry is preferred;
?Ability to interact and work closely with both technical & non-technical staff in the deployment of solutions across a range of levels.
?The ability to manage priorities and maintain engagement across a number of projects at various phases of their lifecycle;
?Able to correctly interact with technical teams to ensure technology dependencies are met, enabling delivery of the end customer solution;
?Manage teams through technical issues to arrive at acceptable resolution within the required timeframe;
?Ability to take actions handed out from elaboration sessions and be confident to explain regular updates to both client and partners.
?Problem solver, leading team through complex situations via rational approach, mature judgement and clear coordination;
?Drive operational excellence through people, process and tools; ITIL and PMP certification desired;
?Experience of managing 3rd parties and 3rd party delivered services;
?Excellent inter-personal skills including interacting with DN and customer senior management, building strong working relationship with business managers, and coaching/motivating team;
?Excellent in written & verbal communication. Ability to resolve constructively conflicting pressures and among stake holders;
?Strong English speaking and writing skill.

迪堡多富是互聯商業的全球領導者，每天為數以百萬計的金融和零售行業客戶提供服務，作為全球前100家金融機構和前25家零售商中絕大多數的創新合作伙伴，我們提供無與倫比的服務、軟件與技術，推動“一直在線”的服務變革，幫助客戶塑造著消費者交易的未來。迪堡多富在全球130多個國家和地區設有分支機構，擁有超過24000名員工，總部設立在美國俄亥俄州北坎頓市和德國的帕特伯恩市。迪堡多富已經連續9年入選IDC全球Fintech百強榜，2017年排名提升至第6位。
迪堡多富極為重視在中國的發展，早在二十世紀八十年代就進入了中國市場，并為第一批長城卡客戶提供自助服務。1993年即在上海設立工廠并成立合資公司，1998年正式在北京設立業務總部，隨后在廣州、深圳、成都、南京、大連、香港、臺灣等16個城市及地區設有分公司或辦事機構。除了在2008年奧運會、2010年世博會、2014年世界杯作為獨家中標產品和服務供應商，連續6次被全球外包服務同業協會（IAOP）評為全球前100佳服務外包公司，并于2014年獲得由中國質量認證中心頒發的關于銀行外包業務運營ISO9001證書，是中國首家在外包運營服務方面獲得ISO認證的企業。
2016年迪堡多富與浪潮集團正式成立了合資公司-浪潮金融信息技術有限公司，并將繼續為中國市場和廣大客戶提供全系列自助服務終端。
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