職位描述
- (Pre) Order phase
Technical order review for fulfillment to correctness of the configuration
- Order – time to delivery phase
Partner with the Account Manager to establish agreed upon customer expectations & deliverables. .
Align / coordinates / plan site surveys (including the sale of environmental consulting services) to ensure readiness before install starts.
Work with PD Install coordinator regarding system completeness, TDA’s NSR’s X-Tech, and ship date
Discuss install plan with Account Manager and customer as soon as install dates are known to set install delivery schedule, review order and facilitate customers s for room readiness.
Work with Field Service to create an agreed install plan and schedule:
Assign certified engineer with proper backfill
Identify and request expert, like application support, ahead of time
Identify and schedule 3rd party support, including (separate) shipping and installation.
Work with regional SSOC to prepare and submit Purchasing information for contractors / 3rd parties.
Delivers install plan and schedule to PD install coordinator
Ensures system entered in (QAD) installed base with right information.
- Install phase
Ensures timely executed of the agreed install plan (continuously staffing, on-time 3rd party / expert support, etc).
Manages install with weekly IPF (install Progress From) review
Coordinates install escalations when needed
Communicate status to Account Manager and FSD/FSM
Coordinates system acceptance with appropriate applications resource
SAB forecasting, tracking and monitoring
- Post sign off phase
uation of closed installs following established process to provide quality improvement feedback.
Ensures install survey completion with customer.
- Manage / oversees Agent installs at agreed upon agent commission scheme’s
職位要求:
- Strong project management experience in instrument installation project
- Strong communication ability with overseas manufacturer and local customers
- Fluent English, both in written and spoken.
企業介紹
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.