Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the Client Account Lead (CAL) and appropriate leadership within Service Delivery Operations (SDO).Responsible for shaping and driving valueled transformation for the clients.

Key Responsibilities
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
Develop and Grow the Client Relationship
? Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts
? Accountable for client satisfaction, referencibility and successful external audits
? Set client expectations in conjunction with the client account leadership and manage the expectations
? Establish formal routines for delivery account reviews with:
? Client Account Leaders
? BPO Service Delivery Leads and Commercial Director
Drive Outsourcing Growth
? Leverage industry expertise to influence client outsourcing strategies
? Drive incremental revenue growth through expansion or renewals of outsourcing work
? Participate in client account planning and forecasting activities
? Key Behaviors and attributes
? Build trust-based relationship/client-centric
? Focus on teaming & collaboration
? Passion for business development
Lead and develop the Outsourcing Account Delivery Team
? Drive the succession plan and talent management for the Outsourcing Account Delivery Team
? Lead the Outsourcing Account Delivery Team and support functions
Manage the operational and financial performance of the Outsourcing contract
? Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
? Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.
? Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues
? Manage outsourcing change orders, service quality, and recovery plans
? Improve mobilization and transition costs in conjunction with Service Delivery Operations
? Participate in and comply with the outsourcing account quality programs, including QA, Client Satisfaction and QPI and drive implementation of changes identified
? Ensure adoption and compliance with Accenture Delivery Methods in accordancewith Policy 11, including the creation and maintenance of the management plans (e.g., Business Continuity, etc.)
Achieve year-over-year efficiencies in conjunction with Service Delivery Operations
People Management
? Drive the succession plan and talent management for the account team
? Lead the account and support functions
Profit and Loss Management
? Responsible for overall financial plan for the account and annual Operations account plan
? Achieve outsourcing sales, revenue and contract controllable income targets using the most appropriate principles, levers and tools
Strategic Positioning & Growth
? Leverage industry expertise to influence client outsourcing strategies
? Drive incremental revenue growth through expansion or renewals of work
? Participate in client account planning and forecasting activities

埃森哲是全球領先的管理咨詢、信息技術及外包服務機構。憑借在各個行業領域積累的豐富經驗、廣泛能力以及對全球最成功企業的深入研究，埃森哲與客戶攜手合作，幫助其成為卓越績效的企業和政府。

埃森哲在大中華地區開展業務逾20年，分布在北京、上海、大連、廣州、香港和臺北。作為績效提升專家，埃森哲始終專注于本土市場的實踐與成功，致力實現超凡的客戶價值與成果。埃森哲幫助客戶確定戰略、優化流程、集成系統、引進創新、提高整體競爭優勢，從而成就卓越績效。與此同時，我們不斷吸納優秀的本土人才，并通過各類培訓計劃不斷培養和提升本土精英。通過將埃森哲的全球領先經驗與本土智慧融合，我們努力為中國客戶帶來既先進又切實的解決方案。

詳細信息，敬請訪問埃森哲公司主頁 www.accenture.com 以及埃森哲大中華區主頁 www.accenture.cn



埃森哲中國信息技術交付中心（CDC）始建于2002年，是埃森哲全球交付網絡中舉足輕重的戰略節點，也是我們利用創新方式為客戶交付IT解決方案這一戰略模式的關鍵。該交付中心目前在大連、上海、廣州設有分支機構，主要為中國、日本等亞太地區、以及歐美等全球其他國家的客戶提供多語言軟件系統集成、軟件系統維護及服務外包、專業測試、以及基礎設施技術外包等服務。

該交付中心已通過軟件能力成熟度模型集成（CMMI）5級評估、以及人力資源能力成熟度模型（PCMM）5級評估，并獲得ISO27001和SSAE16/ISAE3402（SAS70）認證。我們在一些領先商業技術方面擁有豐富的經驗，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe等，為通訊、媒體與高技術、金融、醫療衛生和公共服務、制造、化工、能源等多行業領域的客戶，提供高質量的軟件技術外包服務。