Roles and Responsibilities -
Troubleshoot and resolve issues related to:
DoubleClick Campaign Manager (DCM)
DoubleClick Search (DS)
Doubleclick Bid Manager (DBM).
Provide guidance and consultative technical expertise to front line General Support and DoubleClick Platforms Product Ad Solutions Consultants (ASCs) /
Platforms Specialists (PS) / Global Support / Account Managers (AMs).
Provide product, troubleshooting & workflow guidance and training to newly hired DCM/DS/DBM support teams in China
Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
Collaborate with AMER/EMEA/APAC teams
Serve as point of contact for projects led by our escalation management team to improve client experience (CSAT, FRT, TRT, & FCR performance more than the
these SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Global Support by reducing number
consults, developing training & support documentation, quality assurance and productivity improvement)
Work on internal product initiatives like process automation, product improvement suggestion development etc. under Google’s direction.
Preferred Education - Bachelor’s degree required: B Tech, BCA or BSc comp
Experience - At least 1 year experience in online advertising/media domain, preferred 2 years experience for foundation/first batch at MSP
Skills -
Experience working in a client-facing technical service environment, preferably supporting web-based products.
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, leadership, organization and the ability to work well in teams are required.
Demonstrated creative problem-solving approach and strong analytical skills
Strong communication skills are a must for this role.
Ability to go beyond help center articles and understand the technical system to resolve client queries.
Technical Knowledge -
DBM (1 DBM/DCM agent)
Understanding of Javascript & HTML
Understanding of web technologies, i.e. browsers, HTTP, HTML, web servers.
Understanding of RTB & Programmatic buying
Understanding of Ad Serving
Understanding of AdX (preferred)
DCM (All 6)
HTML / SQL - preferred
Understanding of DFA/DCM (preferred)
DS (2 DS/DCM agents)
HTML / SQL - preferred
Understanding of AdWords (preferred)

埃森哲是全球領先的管理咨詢、信息技術及外包服務機構。憑借在各個行業領域積累的豐富經驗、廣泛能力以及對全球最成功企業的深入研究，埃森哲與客戶攜手合作，幫助其成為卓越績效的企業和政府。

埃森哲在大中華地區開展業務逾20年，分布在北京、上海、大連、廣州、香港和臺北。作為績效提升專家，埃森哲始終專注于本土市場的實踐與成功，致力實現超凡的客戶價值與成果。埃森哲幫助客戶確定戰略、優化流程、集成系統、引進創新、提高整體競爭優勢，從而成就卓越績效。與此同時，我們不斷吸納優秀的本土人才，并通過各類培訓計劃不斷培養和提升本土精英。通過將埃森哲的全球領先經驗與本土智慧融合，我們努力為中國客戶帶來既先進又切實的解決方案。

詳細信息，敬請訪問埃森哲公司主頁 www.accenture.com 以及埃森哲大中華區主頁 www.accenture.cn



埃森哲中國信息技術交付中心（CDC）始建于2002年，是埃森哲全球交付網絡中舉足輕重的戰略節點，也是我們利用創新方式為客戶交付IT解決方案這一戰略模式的關鍵。該交付中心目前在大連、上海、廣州設有分支機構，主要為中國、日本等亞太地區、以及歐美等全球其他國家的客戶提供多語言軟件系統集成、軟件系統維護及服務外包、專業測試、以及基礎設施技術外包等服務。

該交付中心已通過軟件能力成熟度模型集成（CMMI）5級評估、以及人力資源能力成熟度模型（PCMM）5級評估，并獲得ISO27001和SSAE16/ISAE3402（SAS70）認證。我們在一些領先商業技術方面擁有豐富的經驗，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe等，為通訊、媒體與高技術、金融、醫療衛生和公共服務、制造、化工、能源等多行業領域的客戶，提供高質量的軟件技術外包服務。