職責描述：
? Be responsible for customer care work of China region.
? Develop and implement customer care policies and procedures
? Define and communicate customer care standards
? Direct the daily operations of the customer care team
? Supervise core customer care work, including: sales order processing, intern and external coordination, report preparation and analysis, flowing up customer inquiries, customer complaints solving and other problem solving.
? Plan, prioritize and delegate work tasks to ensure proper functioning of the department
? Ensure the necessary resources and tools are available for quality customer service delivery
? Identify and implement strategies to improve quality of work, productivity and profitability
? Liaise with company management to support and implement growth strategies
? Co-ordinate and manage customer care projects and initiatives
? Ensure budget requirements are met
? Evaluate and performance manage staff
? Identify and address staff training and coaching needs
? Other tasks assigned by leader


任職要求：
? Bachelor Degree with minimum 8 years Supply Chain/Trading/Logistics experiences
? Positive thinker, fast learner, accurate, conscientious, energetic, continuous improver
? Proactive and clear-minded, be able to solve complex issues
? Familiar with ERP system such as Oracle or SAP is an asset
? Familiar with International trade process.
? Fluent in English and Mandarin in both written and spoken
? Strong PC skills, proficient in MS-Office, especially in Exce

安費諾（Amphenol）成立于1932年，紐約證券交易所上市公司，美國500強企業，是全球技術領軍企業。2015年銷售額達到58.9億美金。產品涉及軍用/商用飛機、工業、汽車、移動通訊、移動終端、寬帶、IT&數據通信領域。利潤率增長連續12年在同行業位于領先地位。安費諾分布全球六大洲，全球員工人數超57000人，其中管理層100人。

安費諾先進傳感器是安費諾傳感器技術集團（Amphenol Sensors Technology Group）旗下的業務部門之一，是研制和生產傳感元件、環境監測設備和系統的行業領導者。其產品對溫度、濕度、壓力、氣體等進行測量和校準，向客戶提供關鍵信息，幫助客戶做實時決策，應用領域覆蓋交通、醫療、工業和醫藥等行業。安費諾先進傳感器致力于溫度、壓力、濕度和氣體測量，環境監測系統等方面的技術研究，為更安全，智能和健康的生活提供定制化的傳感器解決方案。

安費諾先進傳感器中國公司在中國擁有2家工廠，2個銷售&商務中心和1個研發試驗中心，擁有各類人才近過1000人。作為一家在傳感器領域處于領先地位的跨國公司，安費諾致力于實施人才本地化策略，向每一位員工提供具有競爭力的薪酬福利、良好的職業發展機會和完善的培訓，為了配合公司的不斷發展，我們誠邀各位有志之士加入安費諾與我們一起成長。