職責描述：
1IT Maintenance
1.1Proper maintenance of the company’s IT system.
1.2Coordinate with the regional/global HQs for obtaining updates and controlling the access and logins.
1.3Diagnose user problem and offer solutions.

2Hardware maintenance / network support
2.1Maintain a high uptime of Frame Relay (and/or other IT communication infrastructure). All frame relay disruptions are to be notified and conveyed to the service provider in conjunction with BSS/HH.
2.2Regularly review and maintain to prevent breakdown.
2.3Support /administrate Suzhou users in using the local area network.
Help to diagnose user problem and suggest solution. Liaise with vendors and users if further actions are required.
2.4Monitor and track the health of the network using tools available and advice on the best course of action to be taken based on economical and technological feasibility.
2.5Act as the point of contact with HQ & BSS in IT related issues.

3Application Support
3.1Support users in the standard application software packages used (in line with the standard software approved by BSS / HQ); helps to diagnose problems faced by users and suggest viable solution.
3.2Navision account application and administration support for the company.
Assist ERP users for continuous improvement of reporting and key functions regarding MPS, MRP, Finance modules, inventory modules etc.
3.3SAP account administration support for the company.

4Coordinate all IT hardware/software procurement
4.1Review all requests for IT-related procurements and advise on the most suitable specifications and source. Coordinate all IT-related procurements.

5Enforce Information Security policy (ISP)
5.1Ensure compliance to ISP by all employees of the company. Any breach shall be investigated and reported to the F&C Manager. It shall include regular anti-virus updates and data protection through systematic back-ups.
5.2Enforce IT-related standards and procedures including: IT-related authorization documents and access rights control to comply with tesa internal audit standards.

6Data security and recovery
6.1Regular backups of shared and other user folders in the servers. In the event of HDD crash leading to data loss, shall assist and if required, coordinate with external agencies for recovery of lost data.
6.2Coordinate activities to make users aware on the need for regular data backup.

7Training
7.1 Assist and aid all users in making best possible use of the installed software’s. It shall include organizing training for users, in consultation with the concerned head of department, in specific areas if required.

8Supervisory responsibilities
8.1Manages direct reportees and responsible for the overall direction, coordination and evaluation of the section.
8.2Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work, addressing complaints and resolving problems.
8.3Responsible for local/group IT related projects


任職要求：
1. Bachelor degree in IT related discipline; around 6 years relevant working experience in multi-national company .
2. ERP software supporting experience is a must; Microsoft Navision or SAP experience is an advantage;
3. Good spoken and written in English
4. Good communication skills, Customer Service orientated, proactive and team work.

德莎膠帶公司是世界上最大的膠帶制造商之一，所制造的膠帶產品以其卓越的品質聞名于世。德莎膠帶公司原系德國拜爾斯道夫股份有限公司轄下三大業務單位之一，該公司另外兩大類業務包括知名品牌NIVEA(護膚用品)及HANSAPLAST(醫用膠帶)等。2001年4月，德莎膠帶正式成立為拜爾斯道夫股份有限公司的子公司：tesa SE。

1882年，拜爾斯道夫股份有限公司在德國成立，致力于發展、生產及推廣公司的各類產品。至今擁有超過17,000名員工，分布在33個國家。以tesa為品牌的膠帶產品也早在1936年便開始生產和銷往世界各地。目前，我們已擁有800 多種膠帶產品，在全世界100 多個國家銷售。不斷致力于研發和創新以保持最先進的技術是我們成功的重要因素之一。

2004年5月，德莎（蘇州）膠帶技術有限公司在蘇州工業園區正式成立，坐落于鐘南街北與蘇虹東路交界處的德莎（蘇州）永久廠房于2005年5月正式建成，占地面積70,000 平方米,總投資三千萬美元。作為一個國際性的現代化工業膠帶制造工廠，研發及生產的單面膠帶和雙面膠帶主要應用于電子和汽車領域方面。我們擁有強大的研發團隊和亞太區的采購中心，不斷完善生產工藝和產品，我們對未來的定義是—-發展永無止盡。

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